Refund policy

Return & Refund Policy

At Maison Last, we take great pride in the craftsmanship and quality of our handcrafted leather footwear. If you are not completely satisfied with your purchase, we are here to assist you with your return.

1. Return Window

We accept returns within 14 days from the date of delivery. To be eligible for a return, the request must be initiated within this 14-day window.

2. Return Conditions

To ensure eligibility for a refund, all items must meet the following criteria:

  • Shoes must be unworn, undamaged, and in their original condition. (Please try on shoes on a clean, soft or carpeted surface to avoid scuffing the leather soles.)
  • All original packaging must be intact, including the shoe box, dust bags, tags, and accessories.
  • Items showing visible signs of outdoor wear, sole scuffs, leather creasing, or damage are not acceptable for return.

3. Return Shipping Costs

Customers are responsible for all return shipping costs. Original shipping fees are non-refundable. We strongly recommend using a trackable shipping carrier, as Maison Last cannot be held responsible for lost or damaged return parcels.

4. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact our customer care team at love3203248631@icloud.com with your order number, reason for return, and photos of the shoes (including soles and packaging).
  2. Once approved, you will receive our return authorization and dedicated return address.
  3. Pack the items securely in their original shoe box and an outer shipping carton, then dispatch the package.

5. Damaged or Incorrect Items

Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, please notify us within 48 hours of delivery with accompanying photos so we can promptly resolve the issue.

6. Refunds

Once your return is delivered to our facility and inspected (typically within 3–5 business days), we will notify you of the approval status. If approved, your refund will be credited to your original payment method within 5–10 business days, depending on your bank or payment provider.