Shipping policy

Shipping Policy

Thank you for shopping at Maison Last. We are committed to delivering our handcrafted leather footwear to customers around the world with care, reliability, and speed.

1. Order Processing & Craftsmanship Check

Because each pair of shoes undergoes rigorous artisan finishing and quality inspection, all orders are processed and packed within 1–3 business days (excluding weekends and major holidays).

Once your order has been dispatched from our facility, you will receive a shipping confirmation email containing your shipment tracking number.

2. Estimated Shipping Times

We provide worldwide shipping. Estimated delivery times after dispatch are outlined below:

North America (United States & Canada): 7–12 business days
Europe & United Kingdom: 7–12 business days
Australia & New Zealand: 8–14 business days
Rest of the World: 10–18 business days

Please note: Delivery estimates are calculated from the shipment dispatch date and may occasionally vary due to customs clearance, carrier delays, or extreme weather conditions.

3. Order Tracking

As soon as your package has been handed over to our international carrier, you will receive an email containing a direct tracking link. Tracking information generally takes 24–48 hours to update online after the label is generated.

4. Customs, Duties & Taxes

International shipments may be subject to import duties, taxes, or customs clearance fees once the parcel arrives in your destination country. Unless otherwise indicated at checkout, any customs or import charges are the responsibility of the recipient.

5. Shipping Address & Delivery Instructions

Please double-check your shipping address and contact telephone number during checkout. We cannot be held responsible for orders delivered incorrectly due to an invalid or incomplete address entered by the customer. If you notice an error in your address, please contact us immediately before your package is dispatched.

6. Lost or Damaged Packages

If your package arrives visibly damaged, or if tracking indicates delivery but you have not received your parcel, please contact our support team within 48 hours so we can open an investigation with the carrier and resolve the situation.